Thank you for shopping with itproductsupply.com. We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return and refund policy.
1. Returns
- You have 30 days from the date of purchase to return an item.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Certain items, such as perishable goods, custom-made products, and digital downloads, are non-returnable.
2. Return Process
- To initiate a return, contact us at info@itproductsupply.com with your order details.
- We will provide you with return instructions, including the return shipping address.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 3-5 business days and credited back to your original payment method.
- Shipping costs are non-refundable.
4. Exchanges
- If you need to exchange an item for a different size, colour, or variant, please contact us.
- Exchanges are subject to stock availability.
5. Damaged or Defective Items
- If you receive a damaged or defective item, contact us within 3-5 business days of receiving your order with photos of the issue.
- We will offer a replacement or full refund at no additional cost.
6. Late or Missing Refunds
- If you have not received your refund after the stated processing time, check with your bank or payment provider.
- If the issue persists, contact us at info@itproductsupply.com.
7. Contact Information
If you have any questions about our Returns & Refund Policy, please contact us at info@itproductsupply.com
By purchasing from [Website Name], you agree to this Returns & Refund Policy.